Safer Gambling

At Red Casino , gambling is presented as a form of entertainment. Games and sports betting involve chance, and outcomes can vary. It is not intended as a way to make money or deal with financial difficulties.

Red Casino is committed to promoting safe and responsible play. While many people choose to gamble for entertainment, we recognise that gambling can cause harm for some individuals. For this reason, Red Casino provides information, guidance, and tools designed to support safer gambling.

If you have questions about your Red Casino account or need assistance using safer gambling features, our customer support team can help provide guidance and further information. To begin, we will look at the safer gambling tools available on Red Casino and how they can be used within your account.

Safer Gambling Tools

Deposit Limits

Red Casino provides deposit limit options that allow you to decide how much money can be added to your account within a selected timeframe. Limits can usually be set on a daily, weekly, or monthly basis and can be managed through your Red Casino account settings.

At Red Casino, deposit limits are based on your net deposits during the selected period. Net deposits represent the difference between the total amount you deposit and the amount you withdraw within that timeframe.

A positive net deposit (+) means the amount deposited is higher than the amount withdrawn. For example, if you deposit £40 and withdraw £15, your net deposit for that period would be +£25.

A negative net deposit (-) means the amount withdrawn is higher than the amount deposited. For example, if you deposit £20 and withdraw £70, your net deposit for that period would be -£50.

If you choose to decrease a limit, the change will normally take effect immediately. If you request a higher limit, a cooling-off period will apply before the new limit becomes active. This delay provides time to consider the change before it takes effect. You can click here to set a deposit limit on your Red Casino account.

How to set a deposit limit on Red Casino

  • Log in to your Red Casino account.
  • Go to Account Settings.
  • Select Deposit Limits.
  • Choose a daily, weekly, or monthly limit.
  • Confirm your chosen limit to apply the change.

Reality Checks

Red Casino offers Reality Check reminders that notify you how long you have been logged into our site. These reminders appear during gameplay and display information such as the amount of time spent on Red Casino.

You can set a reminder to appear at intervals you choose. The notification will appear on screen while you are playing and show how long your session has been active. These reminders may help you stay aware of the time you have spent on our site. You can click here to set or adjust Reality Check reminders in your Red Casino account settings. Take a Break (Time-Out)

Red Casino provides a Time-Out option that allows you to pause access to your account for a set period. This option temporarily stops gambling activity on your account. Time-Out periods typically range from 24 hours up to around 6 weeks.

During a Time-Out, your Red Casino account cannot be accessed and gambling activity is paused for the duration you selected. The Time-Out will remain active until the chosen period ends.

You can activate a Time-Out through your account settings or by contacting Red Casino customer support. You can also click here to set a Time-Out if you wish.

Self-Exclusion

Red Casino provides a Self-Exclusion option for players who wish to take a longer break from gambling. Some players choose this option if gambling no longer feels enjoyable or if they would prefer to step away from gambling activity for an extended period. Self-exclusion periods range from 6 months to 5 years. During this time, your Red Casino account will remain closed. You will not be able to access your account or place bets for the full duration of the selected exclusion period. You can request self-exclusion through your account settings or by contacting Red Casino customer support. You can also click here to request self-exclusion. Once a self-exclusion has been activated, it cannot be cancelled or reversed before the selected period has ended. If you wish to resume gambling after the self-exclusion period has expired, you will need to contact Red Casino customer support to request that your account is reopened. A cooling-off period will apply before access to the account is restored.

National Self-Exclusion – GAMSTOP

GAMSTOP is a free national self-exclusion service available in Great Britain. When you register with GAMSTOP, you are excluded from accessing online gambling websites and apps operated by companies licensed by the UK Gambling Commission for the duration of the exclusion period you select. This is different from self-exclusion with a single operator such as Red Casino. Self-excluding through Red Casino only applies to your Red Casino account. Registering with GAMSTOP applies across all participating UK-licensed online gambling operators, not just one website. Some players choose GAMSTOP if they would prefer to block access to multiple gambling websites at the same time, rather than limiting access to a single account. You can find more information or register with GAMSTOP by visiting: https://www.gamstop.co.uk/

If you would like to contact GAMSTOP directly, you can use the following details:

Support and Advice

If Gambling Stops Being Fun Gambling at Red Casino is presented as a form of entertainment. It is something you choose to take part in, and it is not intended as a way to make money or deal with financial difficulties. Taking part in a responsible way can help reduce the chance of gambling affecting other areas of your life. If gambling begins to feel difficult to manage, you might notice certain signs, such as:

  • Spending more time gambling than you planned
  • Spending more money than you intended
  • Feeling worried, pressured, or stressed about gambling activity

When this happens, taking a break from gambling and reviewing your options can be helpful. Your mindset can also influence how decisions are made while gambling. Certain situations can affect concentration, judgement, and decision-making, including:

  • Drinking alcohol
  • Using recreational drugs
  • Taking medication that affects alertness, memory, or mood
  • Experiencing high levels of stress

These situations can increase the possibility of experiencing gambling-related harm. If you feel that gambling is becoming difficult to manage, speaking with a qualified professional such as a GP or healthcare professional can be worth considering. Additional support and guidance can also be found through organisations such as GamCare, BeGambleAware, and GAMSTOP.

Self-Assessment A gambling self-assessment can give you an opportunity to reflect on your own gambling activity. These assessments normally include a series of questions about your behaviour, the time spent gambling, and the amount of money used for gambling. Your answers can provide a clearer picture of your gambling patterns. The results can highlight whether your gambling may be becoming difficult to manage and can suggest next steps or support options if needed. Many self-assessments are confidential and can be completed online in just a few minutes. If you would like to complete a self-assessment, the following tools are available from recognised UK organisations:

  • GamCare Self-Assessment

https://www.gamcare.org.uk/understanding-your-gambling/signs-of-gambling-harm/

Support Organisations

Several independent organisations in the UK provide information, guidance, and support for people affected by gambling-related issues. These services offer confidential advice and resources for players, as well as family members who may be concerned about someone else's gambling. Support organisations can provide information about safer gambling, practical guidance, and access to trained advisers. Many of these services are free to use and available online, by telephone, or through live chat. If you would like to explore support options, the following organisations are recognised providers of gambling support in the UK:

These organisations provide confidential support and information for people who feel their gambling may be affecting their wellbeing or personal circumstances.

**Tools to Help You Block Gambling **

Some players choose to use blocking software to limit access to gambling websites and apps. These tools can be installed on devices such as computers, smartphones, or tablets and work by preventing access to gambling services.

Blocking software can be used alongside other safer gambling tools. Once installed, these tools restrict access to gambling websites and applications across the device where the software is active.

Examples of recognised gambling blocking tools include:

These tools are independent services and can be installed directly through their respective websites. They are designed to restrict access to gambling platforms on supported devices.

Protecting Children and Young People

In the United Kingdom, it is against the law for anyone under the age of 18 to gamble. Red Casino only allows access to gambling services for individuals aged 18 and over. Age verification checks are carried out to confirm that customers meet the legal age requirement.

Red Casino takes steps to help prevent minors from accessing gambling services. Customers also play an important role in protecting children and young people by keeping account details secure and ensuring devices are not accessible to minors while logged into a Red Casino account.

There are also additional steps that can be taken to help protect people in your care when using shared devices:

*Do not share your Red Casino login details with others

  • Log out of your account after each session
  • Avoid saving passwords on shared or family devices
  • Use parental control software to block gambling websites

Parental control tools can be installed on devices to restrict access to gambling-related content. Examples include:

These tools can help limit access to gambling websites and provide an additional layer of protection for children and young people.

Need Help?

If you would like support while using Red Casino, you can click here to contact our customer support team. The Red Casino team can provide guidance on safer gambling tools and assist with options available within your account.

Customer support can also help with setting or adjusting Deposit Limits, activating Reality Checks, arranging a Time-Out, or requesting Self-Exclusion. If you have questions about managing your account or using safer gambling features, the team can provide further information.

Gambling is intended to be a form of entertainment. Gambling responsibly and safely can help reduce the risk of gambling affecting your finances, wellbeing, or personal circumstances. If you feel that additional support may be useful, several independent organisations in the UK offer confidential advice and guidance.

The following organisations provide information, support, and services for individuals and families affected by gambling-related issues:

  • GamCare – https://www.gamcare.org.uk/ Provides confidential advice, live chat support, and access to the free National Gambling Helpline. GamCare also offers counselling services and information for people affected by gambling.

  • BeGambleAware – https://www.begambleaware.org/ Offers information about safer gambling and gambling-related harm, along with guidance and links to treatment services available across the UK.

  • Gambling Therapy – https://www.gamblingtherapy.org/ Provides online advice and emotional support, including forums, live chat, and resources for both individuals and family members affected by gambling.

  • Gordon Moody – https://www.gordonmoody.org.uk/ Offers treatment programmes and recovery support for people experiencing gambling-related harm, including residential treatment services.

  • Gamblers Anonymous UK – https://www.gamblersanonymous.org.uk/ A peer support network where individuals can attend meetings and share experiences with others facing similar gambling-related challenges.

  • NHS Gambling Addiction Support – https://www.nhs.uk/live-well/addiction-support/gambling-addiction/ Provides information about gambling addiction and access to specialist NHS treatment services available across the UK.

  • Betknowmore UK – https://www.betknowmoreuk.org/ Provides education, prevention programmes, and recovery support for individuals and communities affected by gambling-related harm.

  • GAMSTOP – https://www.gamstop.co.uk/ A free national self-exclusion service that allows people in Great Britain to block access to online gambling websites and apps operated by UK-licensed operators for a selected period.

  • National Gambling Helpline (GamCare) – https://www.gamcare.org.uk/get-support/talk-to-us-now/ A free and confidential helpline that offers advice, information, and emotional support related to gambling.

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